Help and FAQ

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If you need any additional help you can reach us at:


How do I create an account?

To create an account you only need to provide:

  • First and last name
  • Email address
  • Password

You can create an account at clients.realestatewebmasters.com by filling out the form labeled 'Create An Account'. When the form is successfully submitted a time-sensitive activation link will be sent to the email you provided. You will be unable to log into your account until your account has been activated, this step verifies your email address.

activate-account-popup
How do I reset my password?

If you are having trouble logging in you can try resetting your password.

Go to clients.realestatewebmasters.com/access/reset/ and submit your email address to start the reset procedure. A time-sensitive reset link will be emailed to you which you can use to reset your password and log in.

Alternatively you can click the 'Forgot Your Password' button under the 'Sign In' section of the access page. A form will popup, submitting your email address will send the time-sensitive reset link.

How do I connect my billing account?

When you create your account we try to automatically connect your Client Center account and your Billing Account together. You will know if this connection has been made because you will have options to view invoices and add payment methods.

If after creating an account and logging in you do not see options for invoices or billing methods, go to your account settings. Click the tab 'Billing Information', enter your account number and click 'Connect Account'. You can find your account number on your last invoice, it begins with the letter 'A' followed by 8 digits (A########).

invoice-account-number

The email address your invoices are sent to and the account email address will have to be the same for the connection to be successful.

How do I view my invoices?

After you have connected your billing account you can view your invoices by navigating to invoices page (Billing > Invoices).

You can view the invoice's PDF by clicking on the invoice number:

invoices
How do I pay my invoices?

Before you can pay or partially pay for an invoice you must first add an electronic payment method (credit card or paypal) to your account.

Once you have at least one payment method added you can navigate to invoices (Billing > Invoices), find the invoice you wish to pay, select the payment method you wish to use, then click 'Pay Invoice'. You will be prompted to confirm payment.

How do I make partial payments?

Before you can partially pay for an invoice you must first add an electronic payment method (credit card or paypal) to your account.

Once you have at least one payment method added you can navigate to invoices, find the invoice you wish to pay, select the payment method you wish to use, then click 'Pay Invoice'. A popup will open in which you can edit the amount and confirm payment:

partial payments
How do I add a payment-method?

After you have connected your billing account you can add either a credit card or PayPal account (or both) by navigating to payment methods (Billing > Payment Methods).

The payment methods section allows you to add/remove payment methods, choose a payment method as your default, and set up automatic payments.

How do I set up automatic payments?

Before you can set up automatic payments you must have a default payment method set. First add a payment method then make it the default payment method. At the bottom of the payment methods page (Billing > Payment Methods) there is a checkbox to authorize automatic payments. Once automatic payments have been enabled this box will turn green.

automatic-payments
How do I set up a picture?

The Client Center utilizes Gravatar to add personalized photos.

Your Gravatar is an image that follows you from site to site appearing beside your name when you do things like comment or post on a blog.

To set up your own Gravatar go to gravatar.com and follow their instructions.

How do I see my invoice history?

We began migrating clients to a new billing/invoicing system in July/August of 2014, invoices before this time will not be available through the Client Center.

Our previous invoicing system was fairly manual, uploading this history to the Client Center would be too labor intensive, only your invoices moving forward will be available at clients.realestatewebmasters.com/billing/invoices/.